Careers

Requirements: 

Hands-on experience with:

• Microsoft Windows OS (7,8,10)
• Understanding and troubleshooting under the covers of operating systems
• Windows Server Administration (Active Directory, User and Share Management )
• Computers and technology environment; peripherals.
• Good networking understanding and experience (TCP/IP, DNS, File Sharing and Mapping, communications)
• CRM ticketing systems, SalesForce experience a plus

• At least 3 years of experience in high output technical helpdesk support role
• Excellent hands-on problem-solving skills and follow-through in both one-on-one and group situations
• Outstanding communication skills, both written and verbal
• Proven customer service experience with technical orientation
• Fast learning skills with the ability to adapt to this position
• Responsible, able to handle support case from opening to closure
• Ability to function appropriately under stressful conditions.
•  Has or has the ability to obtain a passport, eligible for travel outside of the US if needed

An advantage

• Knowledge and experience in cellular technology, cell phones
• Knowledge of mobile phone OS (iOS, Android…)
• Technical Certifications (e.g. CompTIA A+, Network +, MCSA…)
•  Helpdesk Customer Service skills and communication training and achievements
• Work experience using Linux
• Knowledge of SQL, Python, or Hex databases
• Work experience using Cellebrite or other forensic software
• Digital Forensics/Computer Science degree
• Salesforce Case management experience

Skills & Qualities

• Passionate about support, being in the front line, and solving problems for others
• Good communication skills (oral and written)
• Ability to work both in a team environment and individually
• Methodical, organized, and process-oriented
• Knows how to establish objectives and drives to meet them
• Ability to produce and thrive in a high-volume support Center

Languages

• English – High level is written and spoken
• Spanish – Beneficial 
• Portuguese – Beneficial

Cellebrite: Digital Intelligence for a Safer World

Digital data plays an increasingly important role in investigations and operations of all kinds. Making data accessible, collaborative, and actionable is what Cellebrite does best. As the global leader in digital intelligence with more than 60,000 licenses deployed in 150 countries, we provide law enforcement, military, intelligence, and enterprise customers with the most complete, industry-proven range of solutions for digital forensics, triage, and analytics.

By enabling access, sharing, and analysis of digital data from mobile devices, social media, cloud, computer, cellular operators, and other sources, Cellebrite products, solutions, services, and training help customers build the strongest cases quickly, even in the most complex situations. As a result, Cellebrite is the preferred one-stop-shop for digital intelligence solutions that make a safer world more possible every day.

Founded in 1999, Cellebrite is known worldwide for innovation, commitment to our customers’ missions, and technical expertise. With HQ in Israel, the company has more than 550 employees across the globe, with dedicated sales operations in the United States, Israel, Brazil, United Kingdom, Germany, Singapore, and Australia.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

#JT