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Technical Account Expert
About The Position
Cellebrite is currently seeking a Technical Account Expert, to engage with customers on their entire life cycle (from pre-sales, implementation and customer success) for EMEA. This position would support all technical efforts associated with solutions that assist Law Enforcement Agencies to achieve their Digital Transformation.
Responsibilities & Scope of Role
- Identifies current and future customer technical requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements.
- Provides product or equipment technical and engineering information by answering questions and requests.
- Prepares solution design by understanding customer requirements and related customer documents, consulting with engineers, architects, and other professional and technical personnel.
- Develops customer's staff by providing technical information and training. Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
- Manage Customer Workshops / Webinars / equipment demos
- Managing RFX's and Proposals
- Participating in trade shows
- Engaging with internal stake holders (R&D, Services, Operations and product management)
- Ensuring acceptable product implementation and use
- Supporting end-user trials when required (including traveling abroad)
- Providing support for internal issues raised by Cellebrite co-workers
- Proposing and demonstrating Cellebrite’s products as required
LOCATION: UK Midlands
TRAVEL: This position requires frequent travel, 50% within Europe (flight & ground).
Requirements
- Graduated of Engineering and/or IT courses;
- Fluency in written and conversational business English.
- Knowledge in Hardware products and Solutions;
- Excellent knowledge of network communications and internet protocols;
- Advantage : Worked in LEA
- Advantage : Previously been vetted to NPPV 2
- Technical background on telecommunications, mobile devices and/or IT security and networking is a plus;
Personal Characteristics
- Strong collaboration and communication skills, leadership, organization, and the ability to work well in teams
- Strong analytical skills and demonstrated creative problem-solving approach
- Knowledge of scoping customer requirements and relating them to solutions
- Excellent Written and Verbal Presentation and Communication Skills
- Project Management Experience
- Pro-activity and Independency is a must.
