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Technical Account Expert

Netherland · Full-time

About The Position

Cellebrite is currently seeking a Technical Account Expert, to engage with customers on their entire life cycle (from pre-sales, implementation and customer success) for EMEA. This position would support all technical efforts associated with solutions that assist Law Enforcement Agencies to achieve their Digital Transformation.

· Identifies current and future customer technical requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements.

· Provides product or equipment technical and engineering information by answering questions and requests.

· Prepares solution design by understanding customer requirements and related customer documents, consulting with engineers, architects, and other professional and technical personnel.

· Develops customer's staff by providing technical information and training. Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups

· Manage Customer Workshops / Webinars / equipment demos

· Managing RFX's and Proposals

· Participating in trade shows

· Engaging with internal stake holders (R&D, Services, Operations and product management)

· Ensuring acceptable product implementation and use

· Supporting end-user trials when required (including traveling abroad)

· Providing support for internal issues raised by Cellebrite co-workers

· Proposing and demonstrating Cellebrite’ s products as required

Requirements

· Technical background on telecommunications, mobile devices and/or IT security and networking is a plus;

· Strong collaboration and communication skills, leadership, organization, and the ability to work well in teams

· Strong analytical skills and demonstrated creative problem-solving approach

· Knowledge of scoping customer requirements and relating them to solutions

Personal Characteristics

· Graduated of Engineering and/or IT courses;

· Fluency in written and conversational business English. Spanish, Italian a huge advantage

· Knowledge in Hardware products and Solutions;

· Excellent knowledge of network communications and internet protocols;

· Excellent Written and Verbal Presentation and Communication Skills

· Project Management Experience

· Pro-activity and Independency is a must.

Apply for this position

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Recruitment Privacy Statement

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