Diagnostics and Repair Avoidance
Service providers, operators and retailers can offer customers a choice of channels for detecting and correcting problems and optimizing phone usage:
In-Store Using the Cellebrite Touch or Cellebrite DeskTop
- Fast detection and correction of common problems
- Changing configuration, email and phone settings
- Hard-reset, restore manufacturer settings and phone flashing
Web-Based Service
- Remote takeover and support through the operator's call center
- Self-troubleshooting web portal
- Integrated within the operator's portal
- Knowledge base of known problems available to call center reps
- CRM – integrated with existing CRM database
On-device App
- Self-resolution using on-device app
- Run pre-installed full script diagnostics app
- Share test report with call center
- Saves time and cost
- Knowledge base and tutorial videos
- Community Support/Forums
The Cellebrite diagnostic and workaround methods reduce operational costs and the need to send phones to repair centers.
In addition, educating users how to prevent problems plays an important role in improving customer satisfaction and ensuring optimized phone usage.
Cellebrite Repair Avoidance uniquely covers common issues:
- Hardware problems such as: speaker, screen, keypad, motion/tilt/light sensors, camera and touch display functionality, WiFi and Bluetooth, CPU performance, battery health and more
- Software/firmware malfunctions
Benefits for Operators and Retailers
- Dramatic saving of operational costs, time and use of resources
- Enhanced quality of service.
- Fast resolution of common problems
- Substantial reduction of superfluous phones in the repair cycle
- Dramatically reduced NFF phones to repair
- Increased customer satisfaction, loyalty and reduction of churn
