Cellebrite Diagnostics

Reduce Costs, Save Time, Increase Productivity at The Point of Sale

Cellebrite offers sophisticated diagnostic tools for mobile phones at the point of sale. These tools can substantially reduce the need for phone servicing, thereby reducing costs, saving time and speeding up the service process.

Over 50% of user complaints are due to a lack of knowledge about device functionality. By running diagnostics and explaining how to deal with the particular issue in hand, a POS agent using Cellebrite’s diagnostic tools can save considerable time and money and improve customer satisfaction.

Cellebrite’s diagnostic platform provides:

Diagnostics processes – automatic analysis at the POS of device faults leading the service agent through simple and effective fault isolation and resolution processes
Updating old operating systems – flashing software
Remote diagnostics – customer self-service
Customer satisfaction - Solving problems at the POS improves customer satisfaction
Cost reduction - resolving problems at the POS reduces the need to send devices to the repair center

Wizard UI: Throughout the diagnostic process all user interaction is done through a Wizard UI. The agent is guided through an automatic diagnostic process that is one continuous flow, which includes the following:

CPU performance
RAM performance
Memory info
Storage info
Device info
Network info

Cellebrite Diagnostics Benefits

Dramatically reduce handset exchanges, speeds up data transfer operations as well as empower the POS agent to better support the customer.
Cellebrite utilizes its proven backup and restore capabilities to deliver exceptional problem solving solution, with no data loss to the customer.
POS agents can reliably diagnose device faults (hardware/software) and avoid perceived device faults (e.g. UI and related issues).
The time to diagnose a device fault and repair the device at the POS is reduced to an absolute minimum.
Unjustified repairs coming back into the repair cycle are substantially reduced.
All services performed are tracked via Cellebrite’s reporting tools. Data is available for OEM discussions or agent training.
During a normal data transfer flow, the diagnostic solution seamlessly runs diagnostics on the target phone and verifies that all automated tests are successful. If faults are found, the agent is guided through the Wizard which provides clarifications thorough "assisted diagnostics".

For more information on how Cellebrite Diagnostics can save you time and effort at the point of sale, contact us at sales@cellebrite.com