Q: Is it necessary to connect the
UME to a PC in order for it to work? |
| A: The UME is
a stand-alone solution that does not require a
PC in order for it to work. A PC connection is
needed when you wish to upgrade your UME
software allowing for support of new handsets
or, when you want to upload and save customers’
phonebook on removable media or a central
server. |
Q: Does the phone have to be
powered on when performing a phonebook content
transfer? |
| A: Most
phones with the exception of some older versions
of Motorola handsets must be powered on. See
the list in this site. |
Q: I want to transfer phonebook
content to a Smartphone - How can I find if the
client is already loaded to the phone? |
| A: Look for a
file name "PHBxcg" or "CelleBrite" in the
phone. Note that the location of the file
changes from one phone to another. Open the file
and activate the IrDA from its menu. In any
case, it is recommended to upload the client
again since the UME might contain a newer
version of the client’s information |
Q: How do I upgrade my UME unit to
support a newly introduced handset? |
| A: Update
software to support the arrivals of new handsets
to your market will be sent from CelleBrite by
Email. You need to connect your UME to the PC,
install the Utility program (found in the UME
kit or this web site) activate it and indicate
the upgrade file. Select the "Upgrade
Firmware" option on your UME menu, and start the
upgrade. Progress is indicated on the UME
screen, and the UME will shuts down when the
upgrade is complete. |
Q: How long does it take to
transfer information from one phone to another? |
| A: The
information transfer speed is determined by
the size of the memory transferred and by the
handset manufacturer and its utilization of the
Communication Port into the phone memory. |
Q: What will happen if I’ll try to
transfer more numbers then my new phone can
hold? |
| A: The UME
first reads the information to be transferred.
Then, it transfers the numbers according to the
order you have indicated. Once the phone
capacity is reached, any numbers beyond the
capacity limit will not be written into the new
phone. |
Q: Can I transfer information from
more than one phone at a time? |
| A: Only one
phone should be plugged into the source and
target side at one time. The three ports on each
side of the UME are for redundancy purposes
only. |
Q: I keep getting the message:
’reading failed - check cable’ on my screen? |
| A: Make sure
the source-phone data port is clear of dust and
debris. We recommend cleaning the port with
rubbing alcohol and a toothbrush before
connecting the cable. |
Q: I have a faulty UME unit - who
should I contact? |
| A: Contact
your local CelleBrite Distributor; See
the support section for details. |
Q: What do I do if I have a faulty
UME unit and I want to send it for repair? |
| A: Follow
RMA procedure and be sure to tell CelleBrite in
advance regarding this shipment. The RMA
procedure form can be found in the download
section of this site. |
Q: I have a phone with name and
numbers stored in its memory. I have another
phone with additional numbers in its memory. Can
I add the numbers from one phone to the other? |
| A: The
addition of numbers to existing memory is
possible by uploading both phonebooks to a PC
and performing a merge of the files. The newly
merged file can then be downloaded to the
handset. |
Q: What is the foam around the
pins in some cables? |
| A: The foam
is placed around the pins in order to protect
them during shipping. Remove the foam protection
before using the cable. |
Q: Some Nokia phones call for
battery removal in order to use the cables. How
do I operate those cables? |
| A: Some
Nokia handsets do not have a standard external
connector. These handsets require the removal of
the battery and in some cases the SIM in order
to connect to the phone. Refer to the
"Complicated Cables" instructions document in
the download section of this site. |
Cellebrite Mobile Synchronization
