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For Mobile Retailers & Service Centers

When a mobile phone user submits a faulty phone to a service center, the phone's contents, should be backed up before the repair.

Backing Up Phone Content Prior Repair

When a mobile phone user comes to a service center with a faulty phone, the phone's content should be backed up prior to repair.
You can use the UME-36Pro to create a backup file for the faulty phone. preserving the customer's important data.
Once data is collected from a cellular device, the data can be stored on a Backup Server. At any time, and from any location, you can access the stored data locally or remotely. The data can be reviewed or updated as needed. When necessary, the customer can return to any Point-of-Sale to have the information transferred back to the same device or to a new one.

Stand-Alone Solution

The UME-36Pro is a completely portable standalone device. Easy to learn and very simple to use, the UME-36Pro requires no special skills for anyone to successfully administer the transfer process. The UME-36Pro consists of a simple implementation and requires no dedicated PC, nor does it need to integrate with existing systems in order to operate, since it is only a channel means of transferring data from a Source Phone to a Target Phone, without storing any records of data on the unit itself.

The UME prompts you to select and define a set of parameters for the transfer process. These parameters consist of Source Phone and Target Phone makes and models, the memory type from which the contents will be copied to and from (phone memory, SIM card), and the available Link option such as cable or IrDA. Once the parameters are defined, the UME displays the number of the cables which must be connected to the mobile phones or IR connection, Then at the press of a button, the data flows from the Source Phone, through the UME, to the Target Phone.
When necessary, the UME automatically manipulates data formats and fields in order to be compatible with the Target Phone.

Phone Model Support Before Launch Date

CelleBrite's unique relationship with handset manufacturers assures support for new phones, generally before the new phone model launch-date. The UME-36Pro data transfer solution is continually updated to be compatible with upcoming mobile devices, thus enabling retail stores to offer support for replacements and upgrades immediately.

Reducing Maintenance Costs

In many instances repairing faulty phones can be done on the spot at the service center. However, because the customer's mobile phone content needs to be safeguarded prior to repair, more often than not, phones have been sent to back up laboratories for the creation of backup files.

CelleBrite's UME-36Pro eliminates the need to send phones to outsourced laboratories for backup of the phone content, significantly reducing maintenances costs. The CelleBrite products offers Mobile Retailers & Service Centers an on-the-premises mobile data management solution to port critical data such as contacts, SMS messages, video and much more from one hand held device to another. Moreover, the UME can also eliminate the costs associated with providing customers with a loner phone while repairing the faulty one.

For more information about how CelleBrite's products and solutions can improve your business, please contact us.