Mobile Lifecycle White Papers

Mobile Lifecycle White Papers

The Hybrid Approach to Content Transfer
Making content transfer quick and easy for consumers without tying up in-store resources
 
Advanced Diagnostics Technology as an AMS Business Differentiator
Picking the Right Platform can Transform Solution Offerings, Increase Revenue
 
Customer Experience, Churn and Slow Burn
The Cumulative Effect of Minor Phone Problems on Satisfaction and Churn
 
No Trouble Found: How Mobile Operators are Losing Customer Loyalty
Advanced tools can make a difference to customer experience
 
Solving Common Smartphone Woes
The Ovum report quantifies the impact that phone problems are having on mobile operators and retailers. The report leverages Ovum’s industry knowledge, together with data from previous studies, and thorough analysis of global research. Included in the report are 4,000 consumer surveys, from the United States, United Kingdom, Germany, China, together with executive interviews from large global mobile network operators (MNOs).