Customer Care and Call Centers
Call Centers are actively seeking out new innovative ways of reducing costs, while concurrently improving customer service. The increasing volume of calls is having a wide-ranging impact on operations, and customer service. Call handling times, and customer wait time, can all be significantly reduced by boosting online customer services and utilizing on-device self-care apps.
With Multichannel Diagnostics, call centers can benefit from fewer customer calls and shorter duration times by empowering their customers to solve problems themselves, anytime and anywhere. Diagnostics supports Android and iOs, and is simple to use. For those customers who prefer more active assistance, Diagnostics also offers a web interface and remote takeover capabilities that allow customer care representatives or a customer’s trusted friend to gain secure access to the troubled phone for a limited time.
To learn more about how Multichannel Diagnostics applications can work for you, click here.