Omni-Channel Diagnostics

Omni-Channel Diagnostics

Fast identification and resolution of mobile phone problems across all customer touch points

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Omni-Channel Diagnostics

Avoid unnecessary repairs and resolve 90% of ‘soft’ mobile device issues on-the-spot with Cellebrite’s Omni-Channel Diagnostics. Keep your customers’ devices in peak health by identifying root cause and optimizing phone usage in under 3 minutes.

 

Capabilities

  • Accurately analyzes device performance with minimally invasive advanced diagnostics on any device
  • Resolves issues in real-time with fixes and suggestions
  • Detects and removes malware
  • Accurately assesses battery health in less than 3 minutes
  • Analyzes app performance and instantly removes crashed, unresponsive or battery draining apps
  • Flash the device, using OEM certified tools
  • Choose preferred channel to troubleshoot phone, including in-store, contact center, web or on-device mobile app
  • Cuts No-Fault-Found (NFF) returns by more than 50%

 

Broadest range of Tests

Cellebrite offers the broadest range of diagnostic capabilities across Android, iOS and Windows phones, including patent-pending lab-quality battery health tests that solves 97% of battery issues without replacing the battery or phone.

Downloads

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Diagnostics Data Sheet

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Cellebrite Platforms Brochure

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Battery Test Solution Brief

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Malware Solution Brief

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Apps Solution Brief

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SelfCare App Data Sheet

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Phone House, Netherlands - Case Study

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Phone House, Belgium - Case Study

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How Mobile Operators are Losing Customer Loyalty White Paper

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Customer Experience Churn and Slow Burn White Paper

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Videos

Mobile Life Continuity - powered by Cellebrite.