Avoid unnecessary repairs and resolve 90% of ‘soft’ mobile device issues on-the-spot with Cellebrite’s Omni-Channel Diagnostics. Keep your customers’ devices in peak health by identifying root cause and optimizing phone usage in under 3 minutes.
- Accurately analyzes device performance with minimally invasive advanced diagnostics on any device
- Resolves issues in real-time with fixes and suggestions
- Detects and removes malware
- Accurately assesses battery health in less than 3 minutes
- Analyzes app performance and instantly removes crashed, unresponsive or battery draining apps
- Flash the device, using OEM certified tools
- Choose preferred channel to troubleshoot phone, including in-store, contact center, web or on-device mobile app
- Cuts No-Fault-Found (NFF) returns by more than 50%
Broadest range of Tests
Cellebrite offers the broadest range of diagnostic capabilities across Android, iOS and Windows phones, including patent-pending lab-quality battery health tests that solves 97% of battery issues without replacing the battery or phone.